Returns & Exchanges
Due to the perishable nature of our freeze-dried treats, we cannot accept returns on food items; however, we are committed to ensuring you are satisfied with your crunchy snacks if they arrive damaged or incorrect.
Inspect Your Order
Upon delivery, please immediately check your package for any signs of transit damage or missing items from your order.
Contact Support
Email our customer service team within 48 hours of delivery with your order number and clear photos of the damaged product or packaging.
Review Process
Our quality assurance team will review your claim to determine if a replacement or a store credit is the appropriate resolution for your specific case.
Resolution Delivery
Once approved, we will ship out a fresh batch of freeze-dried goodies or issue a digital gift card to your email address within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing