Frequently Asked Questions
Everything you need to know about our crunchy, freeze-dried treats.
What exactly is freeze-dried candy?
Freeze-drying is a process that removes 99% of the moisture from candy through sublimation. This transforms the texture from chewy or hard into a light, airy, and incredibly crunchy treat while intensifying the original flavor.
Why does the candy look different than the original version?
During the freeze-drying process, the sugar and moisture expand, causing the candy to 'puff up' or explode into unique shapes. While they may look different, they retain all the flavor of your favorite brands.
How should I store my freeze-dried treats?
To maintain maximum crunch, keep your candy in its resealable bag or an airtight container in a cool, dry place. Exposure to humidity will cause the candy to absorb moisture and become chewy again.
What is your shipping policy regarding fragile items?
Freeze-dried candy is very delicate. We use extra cushioning and sturdy boxes to protect your snacks, but some small crumbles (candy dust) may occur during transit. Many customers love using the leftover 'dust' as a topping for ice cream!
Do you accept returns on food items?
Due to the perishable nature of our products and food safety regulations, we cannot accept returns. However, if your order is damaged or incorrect, please contact our support team within 48 hours of delivery.
Are your products safe for those with allergies?
While we use name-brand candies, all items are processed in a facility that may handle milk, soy, wheat, peanuts, and tree nuts. Please check the specific ingredient labels on each product page for detailed information.